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You can enjoy this service to submit your technical question if you subscribed our annual maintenance. Users outside Hong Kong or Macau should contact their local Esri Distributor at

If you are interested in our annual maintenance renewal, please free feel to contact us by telephone at (852) 2730 6883, by fax at (852) 2730 3772 or by e-mail to

For any attachment, please e-mail to with your assigned incident number.

Items in red are required to submit this form.

( 1 ) Please enter your contact information below
Prefix : Mr. Ms.
Contact Person :
Job Title :
Company Name :
User Type :
Division :
Project/System Title :
Telephone :
Fax :
E-mail :
( 2 ) Incident Password
Password : (with  8 digits/chars)
Confirm Password  
The above password is an identity for your future retrieval and enquiry on this question
( 3 ) Please tell us your software configuration
Product :
Product Version :
Operating System :
( 4 ) Please tell us your hardware configuration
CPU :  (e.g. PC Intel 733MHz)
Physical Memory :  (e.g. 512MB)
Virtual Memory : (e.g. 1GB)
Disk Configuration : 
(For PC only)
(e.g. C:\ 20GB, D:\ 40GB, etc)
Temporary Space :
(For PC only)
(e.g. 1GB)
( 5 ) Please enter a description of your question
Subject :

Please enter a detailed description of your question:

Please enter the procedures for error reproduction:

Please enter the exact wording of any error message(s):


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